Help Centre
Frequently Asked Questions
Find answers about using B2B Hub, from sourcing suppliers to getting your wholesale business listed.
About B2B Hub
B2BHub is an Australian wholesale directory – a curated, searchable platform that connects retail store owners with verified Australian wholesalers, makers, and manufacturers.
Wholesalers pay a small annual fee to list their business. Retailers browse the directory for free and contact suppliers directly. B2BHub never processes orders or takes commission on sales.
No – B2BHub is a directory, not a marketplace. There are some important differences:
Yes – B2BHub is exclusively for Australian-based wholesalers, makers, and manufacturers. All listed suppliers are verified as Australian businesses before going live on the platform.
Retailers from anywhere can browse the directory, but only Australian wholesale businesses can be listed.
No – B2BHub is a one-directional platform. Retailers browse and contact wholesalers, not the other way around.
Wholesalers don’t have access to retailer contact details or profiles. The platform is designed so retailers come to you – your job is to make sure your listing is compelling enough that they reach out.
The best way to attract more enquiries is to have great product images, a clear description, and a complete profile.
B2BHub launched in 2022 and has been connecting Australian retailers with verified local wholesalers ever since. We’re based in Brisbane, Australia.
Getting Started
Yes – creating a B2B Hub retailer account is completely free, and it’s quick and easy. With an account you can save and organise your favourite suppliers, making it simple to compare options and come back to them later. Sign up here to get started.
There are a few ways to find the right supplier:
Start at b2bhub.com.au/wholesale to begin browsing.
Contacting Suppliers
Each supplier listing includes their contact details – email, phone, and a link to their website. Simply visit their profile and reach out directly using whichever method you prefer.
Contact happens directly between you and the supplier, which means faster responses and no middlemen involved.
A clear, professional first message will get a much faster response. Include:
Every business on B2B Hub is reviewed and verified before going live. We check that they are Australian-based, genuinely offer wholesale, and have a legitimate online presence.
Suppliers displaying the B2B Hub Verified Australian Wholesaler badge on their website have passed our approval process. We still recommend doing your own due diligence – visit their website, check their social media, and ask questions before placing your first order.
Getting Listed
B2BHub accepts Australian-based businesses that wholesale, make, or manufacture products for retail stores. To be eligible you must:
We reserve the right to decline any application that doesn’t meet our standards.
We aim to review and approve listings within 24 hours. In some cases it may take a little longer – for example if we need additional information to verify your business. You’ll receive an email notification once your listing is approved and live.
Common reasons for rejection include:
If you believe your listing was rejected in error, please contact us and we’ll review it.
Yes – agencies can manage listings on behalf of wholesale clients. Please get in touch with us directly to discuss options. Please note that B2BHub is not a link-building platform and we do not accept listings solely for SEO purposes.
Managing Your Listing
After completing payment you would have been redirected to your listing page. You’ll also receive a welcome email with a direct link to your listing once it has been approved – check your inbox including your spam folder.
To access your listing at any time, simply sign in to your account and navigate to your dashboard where you can view and edit your listing.
Log in to your account and go to your dashboard. From the ‘My Listings’ tab, you can update your business description, images, contact details, categories, and brand attributes at any time. Changes go live immediately once saved.
Note: listings that are still pending approval cannot be edited until they’ve been reviewed and approved.
No problem – contact us with details of your product and industry and we’ll find or create a suitable category for your business.
Your verified badge
Your badge is included with every membership. Once your listing is approved, visit the Verified Badge page to download your badge and get the embed code to add it to your website.
There are two versions – one for light backgrounds and one for dark backgrounds.
The most effective placements are:
See the badge page for placement examples and embed code.
Can’t find what you’re looking for? We’re happy to help – send us a message and we’ll get back to you within 24 hours.
Join B2BHub as a Verified Australian Wholesaler and get in front of retailers actively sourcing local suppliers.